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VARASENALoadingIndustry
Answer every booking enquiry quickly, avoid double bookings and keep guests informed from booking to check-out.
Problems we fix
Three common problems we hear, and what changes once the right software is in place.
Booking enquiries on WhatsApp and calls are answered late, especially at night.
What changesGuests get an instant reply with current availability and rates.
The same room is promised twice because availability is in someone's head.
What changesEveryone checks one room list before confirming.
Guests keep calling to ask check-in time, directions and bills.
What changesThey get these details on WhatsApp at the right time.
What we build
Start with the one that saves the most time. The rest can be added later.
Room or table availability, bookings, advance payments and cancellations.
Confirmations, directions, check-in details and feedback requests.
Today's arrivals, departures, pending payments and requests.
Answers room and rate questions and holds bookings for the desk to confirm.
Sample walkthrough
An example of how this could work, step by step. It is an illustration, not a client result.
Step 1 of 4
Enquiry
A guest asks for a deluxe room for Saturday night on WhatsApp.
More sample scenariosFAQ
Did not find your answer? Call or WhatsApp us, we are happy to explain.
It depends on the channel manager you use. We check what your setup allows and connect where possible.
Yes. Table and hall bookings follow the same pattern.
Yes. The assistant is clearly named, and guests can ask for a person at any time.
Tell us how enquiries reach you today. We will suggest a faster way to answer them.